:root { --cream:#f5efe4; --paper:#fffaf2; --ink:#251a14; --muted:#77695f; --brown:#6f3522; --dark:#281811; --clay:#9b5137; --gold:#d1a05c; --line:rgba(77,45,28,.14); }
* { box-sizing:border-box; }
html { scroll-behavior:smooth; }
body { margin:0; color:var(--ink); background:radial-gradient(circle at 12% 8%,rgba(207,158,87,.13),transparent 30%),var(--cream); font-family:"DM Sans",system-ui,sans-serif; }
a { color:inherit; text-decoration:none; }
button,input,select,textarea { font:inherit; }
.complaint-shell { width:min(1180px,calc(100% - 32px)); margin:0 auto; }
.complaint-header { position:sticky; z-index:30; top:0; display:grid; grid-template-columns:1fr auto auto; min-height:76px; align-items:center; gap:28px; border-bottom:1px solid var(--line); background:rgba(245,239,228,.94); backdrop-filter:blur(14px); }
.complaint-brand { display:flex; align-items:center; gap:11px; }.complaint-brand>span { display:grid; width:44px; height:44px; place-items:center; border:1px solid var(--gold); border-radius:9px; color:var(--brown); font-family:"Playfair Display",serif; font-size:13px; }.complaint-brand b { font-family:"Playfair Display",serif; }
.complaint-header nav { display:flex; align-items:center; gap:22px; font-weight:700; }.complaint-header nav a:last-child { min-height:42px; padding:11px 15px; border-radius:8px; color:#fff; background:var(--brown); }
.complaint-language { display:flex; padding:3px; border:1px solid var(--line); border-radius:999px; background:#fff8ec; }.complaint-language a { display:grid; min-width:38px; min-height:36px; place-items:center; border-radius:999px; font-size:12px; font-weight:800; }.complaint-language a.active { color:#fff; background:var(--brown); }
main { padding:68px 0 100px; }
.complaint-intro { display:grid; grid-template-columns:1fr 340px; align-items:end; gap:60px; margin-bottom:42px; }.complaint-kicker { margin:0 0 12px; color:var(--clay); font-size:12px; font-weight:800; letter-spacing:.16em; text-transform:uppercase; }.complaint-intro h1,.complaint-success h1 { max-width:780px; margin:0; font-family:"Playfair Display",serif; font-size:clamp(42px,6vw,78px); line-height:1.01; letter-spacing:-.04em; }.complaint-intro>div>p:last-child,.complaint-success>p { max-width:680px; margin:22px 0 0; color:var(--muted); font-size:17px; line-height:1.7; }
.complaint-intro aside { display:flex; align-items:flex-start; gap:14px; padding:21px; border:1px solid rgba(111,53,34,.18); border-radius:14px; background:rgba(255,250,242,.72); }.complaint-intro aside>span { display:grid; flex:0 0 38px; height:38px; place-items:center; border-radius:50%; color:#fff; background:var(--brown); font-size:22px; }.complaint-intro aside b { font-family:"Playfair Display",serif; font-size:20px; }.complaint-intro aside p { margin:7px 0 0; color:var(--muted); font-size:13px; line-height:1.55; }
.complaint-form { overflow:hidden; border:1px solid var(--line); border-radius:18px; background:var(--paper); box-shadow:0 25px 60px rgba(58,34,21,.09); }.complaint-form fieldset { margin:0; padding:34px; border:0; border-bottom:1px solid var(--line); }.complaint-form legend { display:flex; width:100%; align-items:center; gap:12px; margin:0 0 22px; padding:0; font-family:"Playfair Display",serif; font-size:25px; font-weight:700; }.complaint-form legend>span { display:grid; width:35px; height:35px; place-items:center; border-radius:50%; color:#fff; background:var(--brown); font-family:"DM Sans",sans-serif; font-size:11px; }.complaint-form legend small { margin-left:auto; color:var(--clay); font-family:"DM Sans",sans-serif; font-size:10px; letter-spacing:.09em; text-transform:uppercase; }.field-note { margin:-12px 0 20px 47px; color:var(--muted); font-size:13px; }
.reason-grid { display:grid; grid-template-columns:repeat(2,1fr); gap:10px; }.reason-card { position:relative; cursor:pointer; }.reason-card input { position:absolute; width:1px; height:1px; opacity:0; }.reason-card>span { display:flex; min-height:64px; align-items:center; gap:12px; padding:14px 16px; border:1px solid var(--line); border-radius:10px; background:#fff; font-size:14px; font-weight:700; transition:.18s ease; }.reason-card i { display:block; flex:0 0 18px; height:18px; border:1px solid #ae9b8d; border-radius:50%; box-shadow:inset 0 0 0 4px #fff; }.reason-card input:checked+span { border-color:var(--brown); background:#f4e8da; box-shadow:0 0 0 1px var(--brown); }.reason-card input:checked+span i { background:var(--brown); }.reason-card input:focus-visible+span { outline:3px solid rgba(111,53,34,.25); outline-offset:2px; }
.complaint-field-grid { display:grid; grid-template-columns:1fr 1fr; gap:14px; }.complaint-field-grid label,.description-field { display:block; }.complaint-field-grid label>span { display:block; margin:0 0 8px; font-size:13px; font-weight:800; }.complaint-field-grid select,.complaint-field-grid input,.description-field textarea { width:100%; border:1px solid rgba(75,45,29,.18); border-radius:10px; color:var(--ink); background:#fff; outline:0; transition:.18s; }.complaint-field-grid select,.complaint-field-grid input { min-height:52px; padding:0 14px; }.description-field textarea { min-height:160px; padding:15px; resize:vertical; line-height:1.6; }.complaint-field-grid select:focus,.complaint-field-grid input:focus,.description-field textarea:focus { border-color:var(--brown); box-shadow:0 0 0 3px rgba(111,53,34,.11); }
.errorlist { margin:8px 0 0; padding:0; color:#a03225; font-size:12px; list-style:none; }.complaint-alert { margin:25px 34px 0; padding:13px 15px; border-radius:9px; color:#7f241c; background:#fbe3df; }
.complaint-submit { display:flex; align-items:center; justify-content:space-between; gap:28px; padding:28px 34px; }.complaint-submit p { display:flex; max-width:650px; align-items:center; gap:10px; margin:0; color:var(--muted); font-size:13px; line-height:1.5; }.complaint-submit p span { color:var(--brown); font-size:22px; }.primary-button,.secondary-button { display:inline-flex; min-height:52px; align-items:center; justify-content:center; padding:0 22px; border:0; border-radius:9px; font-weight:800; cursor:pointer; }.primary-button { color:#fff; background:var(--brown); box-shadow:0 10px 24px rgba(111,53,34,.2); }.primary-button:disabled { cursor:wait; opacity:.7; }.secondary-button { border:1px solid var(--line); background:#fff; }
.complaint-success { max-width:800px; margin:60px auto; padding:64px; border:1px solid var(--line); border-radius:18px; text-align:center; background:var(--paper); box-shadow:0 25px 60px rgba(58,34,21,.09); }.success-mark { display:grid; width:66px; height:66px; margin:0 auto 24px; place-items:center; border-radius:50%; color:#fff; background:#4e7e51; font-size:30px; }.complaint-success h1 { margin-inline:auto; font-size:clamp(38px,5vw,62px); }.complaint-success>p { margin-inline:auto; }.complaint-success>div { display:flex; justify-content:center; gap:10px; margin-top:30px; }
@media (max-width:760px) { .complaint-shell { width:100%; }.complaint-header { min-height:66px; grid-template-columns:1fr auto auto; padding:0 14px; }.complaint-header nav { display:none; }.complaint-brand b { font-size:14px; }.complaint-language a { min-width:34px; min-height:34px; } main { padding:42px 14px 80px; }.complaint-intro { grid-template-columns:1fr; gap:24px; margin-bottom:26px; }.complaint-intro h1 { font-size:42px; }.complaint-form fieldset { padding:26px 18px; }.complaint-form legend { font-size:21px; }.field-note { margin-left:0; }.reason-grid,.complaint-field-grid { grid-template-columns:1fr; }.reason-card>span { min-height:58px; }.complaint-submit { align-items:stretch; flex-direction:column; padding:24px 18px; }.complaint-submit .primary-button { width:100%; }.complaint-success { margin:20px 0; padding:46px 20px; }.complaint-success>div { align-items:stretch; flex-direction:column; } }